Occupation: 43-4020

Correspondence Clerks

Statistics
National
State
City
State
City
$46740
Median Wage (USD, 2024)
700
Projected Job Openings (2024-2034)
-5.6%
Projected Growth (2024-2034)
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.

Experience Requirements Overview

  • Job Zone 1-2: Very Little to Some Preparation Needed
  • Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
  • Usually requires a high school diploma or GED, though some occupations may not.
  • Ranges from a few days to one year of on-the-job training.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: Over 2 years, up to and including 4 years

On-Site or In-Plant Training: Over 1 year, up to and including 2 years

On-the-Job Training: Over 1 month, up to and including 3 months

Detailed Work Activities

  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Prepare business correspondence.
  • Compile data or documentation.
  • Explain regulations, policies, or procedures.
  • Read materials to determine needed actions.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

  • Maintain files and control records to show correspondence activities.
  • Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
  • Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
  • Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
  • Compile data from records to prepare periodic reports.

Work Styles

Innovation

A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.

Innovation

Achievement Orientation

Achievement Orientation

Intellectual Curiosity

Intellectual Curiosity

Tolerance for Ambiguity

Tolerance for Ambiguity

Initiative

Initiative

Adaptability

Adaptability

Self-Confidence

Self-Confidence

Perseverance

Perseverance

Leadership Orientation

Leadership Orientation

Humility

Humility

Sincerity

Sincerity

Empathy

Empathy

Cooperation

Cooperation

Optimism

Optimism

Social Orientation

Social Orientation

Cautiousness

Cautiousness

Attention to Detail

Attention to Detail

Dependability

Dependability

Integrity

Integrity

Stress Tolerance

Stress Tolerance

Self-Control

Self-Control

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.