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Reservation and Transportation Ticket Agents and Travel Clerks

	Median Wage (USD, 2024)	Projected Job Openings (2024-2034)	Projected Growth (2024-2034)
National Statistics	$41460	14400	2.8%
State Statistics	-	-	-
City Statistics	-	-	-

Statistics

National

State

City

State

City

$41460

Median Wage (USD, 2024)

14400

Projected Job Openings (2024-2034)

2.8%

Projected Growth (2024-2034)

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Experience Requirements Overview

Job Zone 1-2: Very Little to Some Preparation Needed
Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
Usually requires a high school diploma or GED, though some occupations may not.
Ranges from a few days to one year of on-the-job training.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: N.A.

On-Site or In-Plant Training: Up to and including 1 month

On-the-Job Training: Over 1 month, up to and including 3 months

Detailed Work Activities

Clean facilities or equipment.
Maintain security.
Calculate costs of goods or services.
Make travel, accommodations, or entertainment arrangements for others.
Collect deposits, payments or fees.
Explain regulations, policies, or procedures.
Compile data or documentation.
Maintain inventory records.
Discuss goods or services information with customers or patrons.
Review customer information.
Assist disabled or incapacitated individuals.
Handle luggage or other possessions for patrons.
Provide transportation information to passengers or customers.
Provide notifications to customers or patrons.
Track goods or materials.
Promote products, services, or programs.
Assist individuals with paperwork.
Obtain information about goods or services.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

Examine passenger documentation to determine destinations and to assign boarding passes.
Trace lost, delayed, or misdirected baggage for customers.
Check baggage and cargo and direct passengers to designated locations for loading.
Provide boarding or disembarking assistance to passengers needing special assistance.
Confer with customers to determine their service requirements and travel preferences.
Announce arrival and departure information, using public address systems.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
Keep information facilities clean during operation.
Provide clients with assistance in preparing required travel documents and forms.
Prepare customer invoices and accept payment.
Open or close information facilities.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
Promote particular destinations, tour packages, and other travel services.
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

Work Styles

Innovation

A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.

Innovation

Achievement Orientation

Intellectual Curiosity

Tolerance for Ambiguity

Initiative

Adaptability

Self-Confidence

Perseverance

Leadership Orientation

Humility

Sincerity

Empathy

Cooperation

Optimism

Social Orientation

Cautiousness

Attention to Detail

Dependability

Integrity

Stress Tolerance

Self-Control

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.

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