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| Median Wage (USD, 2024) | Projected Job Openings (2024-2034) | Projected Growth (2024-2034) | |
|---|---|---|---|
| National Statistics | $61590 | 3300 | 2.0% |
| State Statistics | - | - | - |
| City Statistics | - | - | - |
Experience Requirements Overview
- Job Zone 1-2: Very Little to Some Preparation Needed
- Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
- Usually requires a high school diploma or GED, though some occupations may not.
- Ranges from a few days to one year of on-the-job training.
Education, Training and Experience
Required Level of Education: High School Diploma - or the equivalent (for example, GED)
Related Work Experience: Over 4 years, up to and including 6 years
On-Site or In-Plant Training: Up to and including 1 month
On-the-Job Training: Anything beyond short demonstration, up to and including 1 month
Detailed Work Activities
- Monitor operational quality or safety.
- Resolve customer complaints or problems.
- Monitor patron activities to identify problems or potential problems.
- Communicate with management or other staff to resolve problems.
- Perform basic equipment maintenance.
Work Values
Achievement
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions
Recognition
Relationships
Support
Independence
Tasks
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Evaluate workers' performance and prepare written performance evaluations.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Clean and maintain slot machines and surrounding areas.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Record, issue receipts for, and pay off bets.
- Determine how many gaming tables to open each day and schedule staff accordingly.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Establish policies on types of gambling offered, odds, or extension of credit.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Interview and hire workers.
- Train, supervise, schedule, and evaluate workers.
Work Styles
Innovation
A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.
Innovation
Achievement Orientation
Achievement Orientation
Intellectual Curiosity
Intellectual Curiosity
Tolerance for Ambiguity
Tolerance for Ambiguity
Initiative
Initiative
Adaptability
Adaptability
Self-Confidence
Self-Confidence
Perseverance
Perseverance
Leadership Orientation
Leadership Orientation
Humility
Humility
Sincerity
Sincerity
Empathy
Empathy
Cooperation
Cooperation
Optimism
Optimism
Social Orientation
Social Orientation
Cautiousness
Cautiousness
Attention to Detail
Attention to Detail
Dependability
Dependability
Integrity
Integrity
Stress Tolerance
Stress Tolerance
Self-Control
Self-Control
Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.