Occupation: 41-9040

Telemarketers

Statistics
National
State
City
State
City
$34410
Median Wage (USD, 2024)
6500
Projected Job Openings (2024-2034)
-22.1%
Projected Growth (2024-2034)
Solicit donations or orders for goods or services over the telephone.

Experience Requirements Overview

  • Job Zone 1-2: Very Little to Some Preparation Needed
  • Some occupations may need little or no previous experience; others require several months to a year of experience. For example, landscaping and groundskeeping workers might require very little training or previous experience, while agricultural equipment operators can benefit from on-the job training.
  • Usually requires a high school diploma or GED, though some occupations may not.
  • Ranges from a few days to one year of on-the-job training.

Education, Training and Experience

Required Level of Education: High School Diploma - or the equivalent (for example, GED)

Related Work Experience: N.A.

On-Site or In-Plant Training: Up to and including 1 month

On-the-Job Training: Anything beyond short demonstration, up to and including 1 month

Detailed Work Activities

  • Deliver promotional presentations to current or prospective customers.
  • Contact current or potential customers to promote products or services.
  • Explain technical product or service information to customers.
  • Answer customer questions about goods or services.
  • Maintain records of customer accounts.

Work Values

Achievement

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Working Conditions

Recognition

Relationships

Support

Independence

Tasks

  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Explain products or services and prices, and answer questions from customers.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Maintain records of contacts, accounts, and orders.

Work Styles

Innovation

A tendency to be inventive, to be imaginative, and to adopt new perspectives on ways to accomplish work.

Innovation

Achievement Orientation

Achievement Orientation

Intellectual Curiosity

Intellectual Curiosity

Tolerance for Ambiguity

Tolerance for Ambiguity

Initiative

Initiative

Adaptability

Adaptability

Self-Confidence

Self-Confidence

Perseverance

Perseverance

Leadership Orientation

Leadership Orientation

Humility

Humility

Sincerity

Sincerity

Empathy

Empathy

Cooperation

Cooperation

Optimism

Optimism

Social Orientation

Social Orientation

Cautiousness

Cautiousness

Attention to Detail

Attention to Detail

Dependability

Dependability

Integrity

Integrity

Stress Tolerance

Stress Tolerance

Self-Control

Self-Control

Data Source: This page includes information from the O*NET 30.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. This page includes Employment Projections program, Occupational Employment and Wage Statistics program, U.S. Bureau of Labor Statistics.